Refunds/ Returns Policy
Damaged or Defective Goods
Our goods should reach you free from any manufacturing defects either in materials or workmanship. You should inspect the goods upon receipt for any signs of defects or damage. If you find any fault or defect you must inform us as soon as possible in order that we may arrange for their return. If it is proved that the goods were faulty or defective prior to shipping to you, we will replace the goods or refund you in full. Goods are not sold for any particular purpose even if implied on the website. Any implied terms and conditions and warranties relating to the quality of or fitness of purpose of the goods are excluded. We cannot be held liable to the purchaser for any direct or consequential loss and/or expense (including loss of profit) suffered by the purchaser arising out of breach of contract by the seller. In the event of any breach of contract by the seller within this contract, the remedies of the purchaser shall be limited to damages and under no circumstance shall the liability of the seller exceed the price of the goods.
Unfortunately, we cannot be held responsible for goods not fitting, as all manufacturers fit and sizes vary. If you need to exchange the goods you may do this through our returns procedure.
Returns PolicyAll returns will require a returns authorisation number obtainable by emailing our sales team firstname.lastname@example.org . If goods are received back without an appropriate returns number they will be refused by our goods inwards team.
Goods must be returned in their original undamaged packaging and in their original condition in order that a replacement may be issued or credit given. Goods should be returned no later than ten days after receipt (unless a fault develops after this time, within the warranty period). Once we have received the goods and the appropriate checks have made we will issue a full credit.
The buyer is liable for any postage or carriage costs incurred in returning the goods. You should retain any proof of postage as evidence of return. Goods that are returned that are inspected by the seller and found to be used or damaged will be refused for credit and returned to the buyer.
To ensure the returns process operates smoothly, please ensure that you provide the invoice number of the goods to be returned, your contact details, the details of the goods to be returned and the reason(s) for return.
The returns document will be emailed or posted to you for you to enclose with the goods.